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HAVE A QUESTION?

Let’s plan your Island stay

Whether you need help choosing the right property, arranging ferry travel or have a question about an existing booking, our friendly local team is here to help.

Send us a message and we’ll get back to you as soon as possible.

Contact Us

Faq

Frequently Asked Questions

  • How do I book a stay?

    Browse our collection, choose your property and dates, then follow the booking steps online. If you have a question before booking, our team will be happy to help.

  • Can I bring my dog?

    Some of our properties welcome dogs. Check the individual property listing for its pet policy before booking.

  • What time is check-in and check-out?

    Check-in is from 4:30 pm, and check-out is by 10:00 am. We’ll send you everything you need for a smooth arrival before your stay.

  • Can I change or cancel my booking?

    Please check the cancellation terms shown when you book, as these may vary. If your plans change, get in touch with us as soon as you can.

  • Is parking available?

    Parking arrangements are shown on each property listing. We’ll also include arrival and parking details in your pre-arrival information.

  • Do you offer discounted ferry travel?

    Discounted Isle of Wight ferry travel is included in your stay for 1 standard car and upto 6 passengers  . Bringing an extra car? we can provide discount up to 35% -  Contact us with your details and we’ll explain the options available for your booking.

  • What’s included in the property?

    Each listing explains the facilities and amenities available. You’ll receive further information before you arrive to help you settle in.

  • Who do I contact if I need help during my stay?

    You’ll have contact details for our local guest support team in your arrival information. We provide 24 hours assistance for any emergencies