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Privacy Policy
TAGLINE
Privacy and Cookie Policy
Last updated: 24 September 2026
Silver Arch Stays (“we”, “us” and “our”) respects your privacy. This policy explains how we collect and use personal information when you browse our website, enquire about a property, make a booking or contact us about a stay.
Silver Arch Stays is operated by Silver Arch Group Limited, which is responsible for the personal information described in this policy. You can contact us at bookings@silverarchstays.com.
Information we collect
Depending on how you use our website and services, we may collect:
- Your name, email address, telephone number and postal address.
- Booking details, including your chosen property, stay dates, number of guests and any requests you make.
- Information you provide when you enquire, contact our team or need assistance during your stay.
- Payment and transaction information. Card payments will be handled by a secure payment provider.
- Technical information, such as your IP address, browser type and how you use our website, collected through cookies and similar technologies.
If you provide information about other guests, please make sure they are aware that you have shared it with us.
How we use your information
We use personal information to:
- Respond to enquiries and manage bookings.
- Take payments and provide booking confirmations and arrival information.
- Communicate with you before, during and after your stay.
- Provide guest support and respond to emergencies.
- Work with property owners and service providers where needed to deliver your stay.
- Maintain the security and operation of our website and booking system.
- Meet our legal and accounting obligations.
- Send marketing communications where permitted. You can opt out of marketing emails using the unsubscribe link or by contacting us.
We use your information where it is needed to provide a service you have requested or booked, comply with a legal obligation, pursue a legitimate business interest, or where you have given consent. The basis used depends on the particular activity.
Who we share information with
We may share relevant information with providers who help us operate our website and booking system, process payments, manage communications or provide your stay. This may include the owner of the property you have booked and people providing services at that property. We share only the information needed for the relevant purpose.
We may also disclose information if required by law or to protect the safety, rights or property of our guests, team or others.
Some providers may process information outside the UK. Where this happens, we will take steps to ensure appropriate protections are in place.
How long we keep information
We keep personal information for as long as needed to manage your enquiry or booking, meet legal and accounting requirements, resolve disputes and maintain appropriate business records. The period will depend on the type of information and why we collected it.
Your rights
Under UK data protection law, you may have the right to access your personal information, ask us to correct or delete it, restrict or object to certain uses, or receive a portable copy of it. Where we rely on your consent, you can withdraw that consent at any time. These rights may be subject to legal exceptions.
To make a request, email bookings@silverarchstays.com. If you are unhappy with how we handle your information, you can also complain to the UK Information Commissioner’s Office (ICO).
Cookies
Our website and booking platform may use cookies and similar technologies. Some are needed for the website and booking process to work. Others may help us understand how visitors use the site or support marketing.
Where consent is required for optional cookies, you should be able to choose whether to accept them through the website’s cookie controls. You can also manage or delete cookies through your browser settings, although blocking essential cookies may affect how the website works. Information about cookie use and consent must reflect the tools actually active on the website.
Changes to this policy
We may update this policy from time to time. The latest version will be available on our website, with the date it was last updated shown at the top.
Contact us
If you have any questions about this policy or how we use your information, please email bookings@silverarchstays.com.